General
Visit our online shop to place your order. All of the prices are in Singapore Dollars and exclude GST (currently 9%). GST will be added at checkout.
For platters and delivery orders, please order at least 48 hours and set ups at least 7 days in advance. Bulk orders will require more time. We work on a first come first served basis and limit our daily orders.
Please email us at hello@lushplatters.com, and we’ll try to respond to you within 24 hours, usually much sooner. Email is the best method as we are not always able to answer the phone.
Our website accepts all major cards and paynow.
Corporate customers may seek credit terms, please email us for more info hello@lushplatters.com
Full payment is due to confirm all orders.
While we may be able to omit and/or label items containing possible allergens on request, there is a risk of cross-contamination. Our food is not prepared in an allergen-free environment. Anyone with a food allergy should refrain from consuming our products.
No, we are not halal certified. Please note our facility deals with non-halal ingredients on a regular basis. Although our kitchen is not certified, we can source halal products from reliable sources upon request.
Your order and payment is considered as confirmation. Payment is regarded as acceptance of this agreement.
In the case of cancellations notified thirty one (31) days or more, Lush Platters will refund the full amount paid or provide a credit note to use at a later date depending on our availability.
In the case of cancellations notified between seven (7) and thirty (30) days notice, Lush Platters will refund the full amount paid minus 10% admin fees or provide a credit note to use at a later date depending on our availability.
In the case of a cancellation notified six (6) days or less notice, Lush Platters will retain the full amount paid.
Postponements will be at the discretion of Lush Platters during this time.
All cancellations and postponements must be notified in writing via email at hello@lushplatters.com. We will acknowledge the cancellation/postponement via email. Please do not WhatsApp or text us for urgent matters.
Gift Vouchers
Yes we do! Please make your purchase in our online shop.
To use a Gift Card, enter the 16 digital code in the “Have a gift card?” field at checkout. Please take note not to use the coupon code field – this is not for Gift Cards.
If you have not used the entire amount on your gift card, the balance will be saved to your account until the expiry date. To use the remaining balance, please log into you account using the “My Account” link in the website menu then proceed to your cart to complete your purchase and an option to use the balance will be available at checkout.
Platters
We have a set delivery fee of $30 + GST for delivery/drop off orders for mainland and $50 for Jurong. Deliveries can be arranged for anytime between 8am and 6pm (Monday to Saturday) and 5pm (Sunday) in hourly slots, depending on our schedule for that day. Please email us about delivery outside of our standard hours, which may incur surcharges. Orders require a minimum of 48 hours notice.
Self-collection is available however we strongly recommend our delivery services as the pickup location for self-collection is in the far north of Singapore at 24A Senoko South Road 758099. If you wish to opt for self-collection, please contact our team via Email and we will provide you with the ordering instructions accordingly.
Paper Boxes
Intimate: 26cm x 19cm
Small: 30cm x 30cm
Grand: 30cm x 44cm
Signature Board: 50cm round
Upgrade to Wooden Box with Lid
Intimate: 23.5cm x 17.5cm
Small: 27cm square
Grand: 38cm round
We make platters on the day for optimal freshness. Platters should be consumed within 2 hours of delivery.
Yes, of course, just let us know in the order notes.
All platters come with one or two wooden cheese knives. All other disposables such as cutlery, plates, napkins, tongs etc. can be purchased from in the ‘disposables’ section.
Our stylists will be happy to help set up and style your platters with foliage, flowers and wares hired from us. Please contact us for a quote. Availability depends on our schedule. We have a minimum order of $1000 for customised set ups.
We always try our best to cater to our customer’s requirements – please contact us for special requests.
Grazing Table, Buffet Catering and Canapés Tables
Tables, tablecloth hire and foliage are provided. If you wish to use your own, the minimum table requirement is 1.8 metres wide (standard trestle table size).
Unfortunately, we do not hold dates. Orders are confirmed once payment is received.
We aim to minimise waste and do not encourage takeaways after 2 hours of the food being left out. In the event there are leftovers, food will be discarded.
We don’t offer tastings but what we can recommend is that you order a small box to sample the range. If there is something in particular you would like to try, please let us know, and we will try our best to assist you.
These items are supplied in for all our setup tables. Please do enquire about our eco-friendly range of plates, cutlery and napkins for all other orders.
Yes, please view ‘Download Menus’ or email us for the menu.
We welcome opportunities to match the catering to your theme, style, brand, personality or corporate guidelines. The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote, upon request and subject to availability. Where possible, we will work with you to tailor the grazing table to suit your event. For customised table set ups we have a minimum of $1000 food costs + GST (before set up charges)
We offer bar services as an add on to our set ups. Please view our ‘Events’ menu for the drinks packages.
We take photos of the grazing table and may use the images on our social media platforms, unless you ask us not to. We are happy to share our pictures with you, just ask!
Yes we will need information in regards to parking and loading bays.
When booking a Lush Platters table or buffet, there are three simple time stages to know:
Setup Time: Our team will arrive approx 1 hour before your eating time to set up and beautifully style your table. This takes approximately 1 hour for standard events and this time is selected at checkout. For large events requiring pre set up, our team will discuss this with you.
Eating Time: This is when your guests begin enjoying the food. You choose this time when adding your table to cart.
Tear Down Time: Pack-down is automatically scheduled 2.5 hours after your eating time and takes approximately 1 hour. If you require a tear down time after this, please contact us. Please be aware that according to regulations food must be consumed within 2 hours after eating time.
This ensures a smooth, stress-free experience from setup to pack-down, so you can focus on enjoying your event.
