PLATTERS & GENERAL FAQ How do I order Visit our online shop to order your delicious platter. You can choose delivery or self collection from our Joo Chiat shop. For platters, please order at least 48 hours in advance. Bulk orders will require more time. We work on a first come first served basis and limit our daily orders. Please book early to avoid disappointment as your chosen day/dates may be fully booked. For customised orders and grazing table enquiries, please email us at firstname.lastname@example.org. How can we make payment? On our website we accept all major cards and Paypal. If you’re ordering via email or our contact page, we will invoice you on confirmation of your order. Follow the payment link on the invoice email for card/PayPal payments, or alternatively we can provide you with our bank transfer/PayNow details. All of the prices are in Singapore Dollars and include GST (currently 7%). Where can we collect our order? Our shop is situated at 19 Joo Chiat Place 427748. Collection is by appointment as we make items fresh with your timing in mind. Feel free to book your own courier to collect the items (we recommend Grab Express and Lalamove). Is the delivery rate dependant on location? Can I book a delivery slot? We have a set delivery fee of $20, including Sentosa and Jurong. Deliveries can be arranged for anytime between 10am and 6pm (except Sundays 5pm), depending on our schedule for that day. Please email us about delivery outside of our standard hours, which may incur surcharges. What is the best way to contact you if I have an enquiry? Email is the best method as we are not always able to answer the phone or reply to Whatsapp messages instantly (especially on the weekends). Please email us at email@example.com, and we’ll try to respond to you within 24 hours. What if I want to postpone or cancel the platter order? COVID-19: During this Covid-19 period, your order and payment is considered as confirmation. Payment is regarded as acceptance of this agreement. Please consider carefully before ordering. Refund and postponement restrictions apply as follows: CANCELLATIONS/POSTPONEMENTS & SURCHARGES A. In the case of cancellations notified thirty one (31) days or more, Lush Platters will refund the full amount paid or provide a credit note to use at a later date depending on our availability. B. In the case of cancellations notified between seven (7) and thirty (30) days notice, Lush Platters will refund the full amount paid minus 10% admin fees or provide a credit note to use at a later date depending on our availability. Postponements are allowed, however, new dates depend on our schedule. C. In the case of a cancellation notified six (6) days or less notice, Lush Platters will retain the full amount paid. Postponements will be at the discretion of Lush Platters during this time. All cancellations and postponements must be notified in writing via email at firstname.lastname@example.org. We will acknowledge the cancellation/postponement via email. Please do not WhatsApp or text us for urgent matters. What is your usual choice of cheese? Your cheese choice depends entirely on your preferences when placing the order. If you have no preferences, we will choose our favourites for you. Our cheese selection comes from farmhouses and artisanal cheese-makers, mostly European. Often the cheese is made on a small scale, using milk from a single herd of animals on the cheese-makers own farm. Our vegan plant-based cheese is made right here in Singapore. Do you have corporate rates? We don’t offer corporate rates; however, we are happy to explore competitive pricing on larger orders. What type of crackers do you include? We include a mix of gourmet crackers, including our house-made range, as well as those from our favourite artisanal suppliers. Our cracker selection will change from time to time. How do you deal with allergies? Can you omit certain ingredients? While we may be able to omit and/or label items containing possible allergens ahead of time, on request, there is a risk of cross-contamination. Our food is not prepared in an allergen-free environment. Anyone with a food allergy must notify us and should refrain from consuming our products. What cold cuts do you have? Our standard deli meat inclusions are Parma Ham (Italian), Chorizo and Salchichon (Spain). For non-pork options, you may choose chicken and beef cold cuts. We can also include halal-certified meat for larger orders upon request. Can the meat be separated from the other items in a platter? Yes, of course, just let us know beforehand. What is the difference between a wooden box and a platter box? Both options include the same high quality items items but are presented in two unique Lush Platters styles. Our eco-friendly wooden boxes are ready to go for dinner parties or table setups. Our platter boxes are easy to transport and ideal for outdoor events, picnics or casual at-home grazing. If I order platters from you, can you help me style my table? Our stylists will be happy to help set up and style your platters with foliage, flowers and wares hired from us. Please contact us for a quote. Please note however, we are not offering this service during Covid-19 government restrictions. Do you offer gift vouchers? Yes we do! Please make your purchase in our online shop. Can we customise the ingredients? We always try our best to cater to our customer’s requirements – please contact us for special requests. Does the platter need to be refrigerated? If you are not consuming the platter immediately (eat within 2 hours of delivery) please refrigerate and consume within 1 day for freshness. Are you halal certified? No, we are not halal certified. Please note our facility deals with non-halal ingredients on a regular basis. Although our kitchen is not certified, we can source halal products from reliable sources upon request (plenty of time will be required for any halal requests). Are cutlery/plates included? All platters come with one or two wooden cheese knives. All other cutlery, plates, napkins, tongs etc. can be purchased from us. How far in advance should I book? We often get booked up quickly and advise our customers to book at least 2-5 days in advance for platters/boxes and two weeks for grazing tables. You can order online in our shop 2 days ahead. Please email us for urgent requests. What types of customers and events do you cater for? What kind of locations? We cater to both large and small events. Our clients are in the corporate, government and private sectors. We cater for weddings, engagements, baby showers, birthdays, anniversaries, parties, casual get-togethers and quiet nights in. For corporates and brands, we cater for seminars, meetings, product launches, business grand openings, photoshoots, staff meals and many types of office celebrations. Locations include homes, offices, hotels, restaurants, cafes, art galleries and event halls. Check out some of our past clients here. What are the measurements of the platters? Size Information Lush Platters Paper Boxes Intimate: 23cm x 16.5cmSmall: 23cm x 30cmMedium: 23cm x 45cmLarge: 23cm x 45cm and 23cm x 16.5cm (crackers)Signature Board: 500mm x 70mm (round wooden crate) and 270mm x 70mm (wooden crate for crackers) Upgrade to Wooden Presentation Intimate: 235mm x 175mm x 45mm (rectangle wooden box with clear lid)Small: 270mm x 270mm x 50mm (square wooden box with clear lid)Medium: 380mm x 68mm (round wooden box with lid)Large: 380mm x 68mm (round wooden box with lid) and 235mm x 175mm x 45mm (rectangle wooden box with clear lid for crackers) GRAZING TABLE FAQ How do I pay my deposit or balance? When is the balance due? For grazing tables, we require a 50% deposit to confirm your booking and prefer bank transfer or Paynow. Credit card and Paypal payments are also accepted upon request. The balance is due 7 days before the event. Do you offer refunds for grazing table? A. In the case of cancellations notified thirty one (31) days or more, Lush Platters will refund the full amount paid or provide a credit note to use at a later date depending on our availability. B. In the case of cancellations notified between seven (7) and thirty (30) days notice, Lush Platters will refund the full amount paid minus 10% admin fees or provide a credit note to use at a later date depending on our availability. C. In the case of a cancellation notified six (6) days or less notice, Lush Platters will retain the full amount paid. Do you provide the table? What measurements must the table be? A suitable table must be provided at the venue. Depending on the size of your order, the minimum table requirement is 1.8 metres wide (standard trestle table size). How long do you need to set up the table and tear down? Please allow between 1-3 hours for us to set up for a standard size table and approximately 1 hour to tidy, clean and clear. Can we reserve dates? Unfortunately, we do not hold dates. Orders are confirmed once the deposit is made. Previously you offered ‘Flat Lay’ grazing tables where everything was laid out directly on banana leaves and paper on the table. Why can’t I see that option on the menu anymore? Unfortunately we are not offering our Flat Lay tables at the moment. Please view our menu for ‘Grazing Tables’ set ups. We can also help you style platters purchased from our online shop, please email us to discuss your requirements. Do you dispose of the left-over food after the event? We aim to minimise waste and do not encourage takeaways after 3 hours of the food being left out. In the event there are leftovers, food will be discarded. Do you offer tastings for grazing tables? We don’t offer tastings but what we can recommend is that you order a small or medium box to sample our food. If there is something in particular you would like to try, please let us know, and we will try our best to assist you. Do you supply plates, cutlery and napkins? These items are supplied in our Complete Grazing Table Packages only. Please do enquire about our eco-friendly range of plates, cutlery and napkins for all other orders. Do you have a menu containing the items included in the grazing table? Yes, please view our ‘Grazing Tables Set Up Page’ or email us for the menu. Can I customise my menu and set up? We welcome opportunities to match the catering to your theme, style, brand, personality or corporate guidelines. The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote, upon request and subject to availability. Where possible, we will work with you to tailor the grazing table to suit your event. Do you offer bar services? We collaborate with our favourite third party beverage suppliers to offer you a full bar experience. Please let us know what you have in mind. Do you require parking or an unloading area on site? Yes we will need information in regards to parking and loading bays. Will you use images from our event on your social media and promotional material? We take photos of the grazing table and may use the images on our social media platforms, unless you ask us not to. We are happy to share our pictures with you, just ask! GIFT CARD INFO How do I redeem a Gift Card? To use a Gift Card, enter the 16 digital code in the “Have a gift card?” field at checkout. Please take note not to use the coupon code field – this is not for Gift Cards. What if I have a balance left on my gift card? If you have not used the entire amount on your gift card, the balance will be saved to your account until the expiry date. To use the remaining balance, please log into you account using the “My Account” link in the website menu then proceed to your cart to complete your purchase and an option to use the balance will be available at checkout.