TERMS OF SERVICE
To make an order, please contact us via our contact page and allow us time to reply with a confirmation. Please note we are a small business and orders are subject to availability. Our products are made to order. To secure your confirmed order, we require full payment for platters and boxes. For grazing tables we require a 50% deposit with full payment due 48 hours before delivery. We do not hold dates as we work on a first come, first served policy. For urgent matters, please contact us on +65 8500 2905 or email firstname.lastname@example.org.
We request at least 7 days’ notice for platters/boxes and 14 days for larger grazing tables.
DELIVERY AND COLLECTION:
For collections, our kitchen is located at:
338 Changi Road, Shop #01-08, Mera East Condo, Telok Kurau 419977. By appointment only.
We are closed on Sundays and Mondays.
Delivery/collection of platters hours are 10am to 6.30pm. Delivery or collection outside of these hours will be subject to a 10% surcharge.
FOOD & PRODUCE:
Please be aware all platters are a mix of good quality artisan and/or farmhouse cheeses, charcuterie, dips, gourmet crackers, nuts, dark chocolate, fresh fruit, dried fruit, olives and condiments. This is subject to availability and what is in season.
It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.
It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products.
Our staff have met all current National Environment Agency (“NEA”) food hygiene and handling requirements from the NEA. Our Food Shop License Number: SE16859X000.
All food should be consumed within 1 hour of delivery if left unrefrigerated or within 3 hours of delivery if refrigerated, after which Lush Platters will not be accountable for the freshness of the food. Lush Platters is not responsible for the removal and disposal of food waste post-event.
CANCELLATIONS & SURCHARGES:
Surcharges may apply on public holidays and outside of business hours from 10.00am to 6.30pm.
We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance. For cancellations, any deposit will be forfeited.
For venue set ups with inventory, an inventory form must be signed by the client when we have completed delivery and setup on completion of the job. Any items lost or damaged for reasons not attributable to Lush Platters or its staff after the inventory form has been signed items post-event will incur a charge at retail value. All boards, serving equipment and props are for hire only and must be returned within 48 hours.
A suitable table must be provided at the venue. Grazing tables must be setup indoors in an air conditioned space, away from direct sunlight. Due to the climate in Singapore and for food safety reasons, Lush Platters advise against setting up a grazing table outdoors.
Lush Platters will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.
GRAZING TABLE SERVICE:
Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing table. Should a take down service be required, please allow approximately 1 hour to tidy, clean and clear.
Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know and we will quote accordingly.
Lush Platters does not supply plates, cutlery or napkins. Disposable wooden cutlery and paper napkins can be supplied at an additional cost. Should you require ceramic plates and metal cutlery, please contact us for a quote.
A refundable bond is required for any service that requires use of our wares, from $100 depending on items hired.
An additional surcharge from $150 is applied for grazing table setup/take down between the hours of 7pm and 9am. Alternatively, a fee of $90 is applicable for next day collection.
Hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.
LIMITATION OF LIABILITY:
The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Lush Platters.
Lush Platters will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement.
To the extent permitted by law, you acknowledge that Lush Platters’ maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Lush Platters under this Agreement.
Lush Platters will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems .
TERMS ARE SUBJECT TO CHANGE:
Terms are subject to change without notice.