ORDERING

Our online ordering system closes 48 hours in advance. To make an order, please visit our website www.lushplatters.com or email hello@lushplatters.com and allow us 24 hours to reply with a confirmation. Prices on our website are in Singapore dollars and excludes GST. The prevailing rate of GST will be added to all prices at checkout. Please note we are a small business and orders are subject to availability. Our products are made fresh to order. For urgent matters, please contact us on +6587004150 or email.

DELIVERY & COLLECTION

For collections, our kitchen is located at 19 Joo Chiat Place 427748, in the East Coast area of Singapore. Collection is by appointment only. Delivery is by arrangement and a flat rate delivery charge of $18.50 ex GST applies to all orders. It is important that when delivery is confirmed, someone is present to receive the items at the specified time period as, without explicit consent, we are unable to leave your order with someone else or unattended since our food may perish if left on the doorstep. If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate or incomplete delivery address, we will endeavour to re-deliver, however this will be subject to a redelivery fee.

HOURS

We are open Tuesday to Sunday. Our delivery and collection hours are 10am to 6pm Tuesday to Saturday and 10am to 5pm on Sundays. Requests for delivery outside of these hours may be subject to surcharges.

FOOD & PRODUCE

Please be aware all platters, boxes and grazing tables are subject to availability and what is in season. It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a severe food allergy should refrain from consuming our products. Our staff have met all current Singapore Food Agency (“SFA”) food hygiene and handling requirements. Our Food Shop License Number: SE20J34J000. All food should be refrigerated immediately or consumed within 2 hours of delivery. After this time, Lush Platters will not be accountable for the freshness of the food. Lush Platters is not responsible for the removal and disposal of food waste post-event. Lush Platters does not supply plates, cutlery or napkins. Disposable wooden cutlery, palm leaf plates and paper napkins can be provided at an additional cost.

ALCOHOL

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 years of age to place an order online or receive a delivery.

COVID-19

During this Covid-19 period, your order and payment is considered as confirmation. Payment is regarded as acceptance of this agreement. Please consider carefully before ordering. Refund and postponement restrictions apply as follows:

CANCELLATIONS, POSTPONEMENTS & SURCHARGES
A. In the case of cancellations notified thirty one (31) days or more, Lush Platters will refund the full amount paid or provide a credit note to use at a later date depending on our availability.
B. In the case of cancellations notified between seven (7) and thirty (30) days notice, Lush Platters will refund the full amount paid minus 10% admin fees or provide a credit note to use at a later date depending on our availability. Postponements are allowed, however, new dates depend on our schedule. Postponements must be rescheduled for a new date within 3 months of the original date booked.
C. In the case of a cancellation notified six (6) days or less notice, Lush Platters will retain the full amount paid. Postponements will be at the discretion of Lush Platters during this time.
All cancellations and postponements must be notified in writing via email at hello@lushplatters.com. We will acknowledge the cancellation/postponement via email. Please do not WhatsApp or text us about order changes.

GRAZING TABLE SERVICE

• Order must be confirmed at least 7 days in advance of event date and is subject to availability.
• Payment is due upon order confirmation
• Payment modes are via cheque, bank transfer, pay now and a payment link will be sent via email with invoice upon order confirmation.
• Please allow between 1 – 3 hours for us to set up, depending on the size and requirements of your grazing table. Should a takedown service be required, please allow approximately 1 hour to tidy, clean and clear.
• Lush Platters is not responsible for the disposal of food waste post event.
• Our catering is self-service only.
• Tablecloths may be provided for hire upon request.
• An additional surcharge from $100 is applied for grazing table setup/takedown between the hours of 7pm and 9am.
• The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.
• Loss or damage to equipment is subject to charges based on the retail value of the item as advised by Lush Platters.
• $40 surcharge for locations in CBD areas. Please advise us on the parking and loading locations.
• Food should be consumed within 2 hours after set up. Take away boxes are not supplied as consumption of food after the event is not advised.

GRAZING TABLE TABLE REQUIREMENTS

A suitable table must be provided at the venue. Grazing tables must be set up indoors in an air-conditioned space, away from direct sunlight. Due to the climate in Singapore and for food safety reasons, Lush Platters advise against setting up a grazing table outdoors. Lush Platters will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.

LIMITATION OF LIABILITY

The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Lush Platters. Lush Platters will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement. To the extent permitted by law, you acknowledge that Lush Platters’ maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Lush Platters under this Agreement.

FORCE MAJEURE

Lush Platters will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems.

TERMS ARE SUBJECT TO CHANGE

Terms are subject to change without notice.