To make an order, please visit our website www.lushplatters.com or email email@example.com and allow us time to reply with a confirmation. Please note we are a small business and orders are subject to availability. Our products are made to order. To secure your order, we require full payment on confirmation for platters and boxes. For grazing tables, we require a 50% deposit with full payment due 72 hours before delivery. We do not hold dates as we work on a first-come, first-served policy. For urgent matters, please contact us on +65 8700 4150. We request at least 3-5 days notice for platters/boxes and 14 days for larger grazing tables.
DELIVERY AND COLLECTION
For collections, our kitchen is located at 19 Joo Chiat Place 427748, in the East Coast area of Singapore. Collection is by appointment only. Delivery is by arrangement and delivery charges apply. During festive seasons, a delivery surcharge may apply. It is important that when delivery is confirmed, someone is present to receive the items at the specified time period as, without explicit consent, we are unable to leave your order with someone else or unattended since our food may perish if left on the doorstep. If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate or incomplete delivery address, we will endeavour to re-deliver, however this will be subject to a redelivery fee.
We are open Tuesday to Sunday, closed Monday. Our delivery and collection hours are 10am to 6.30pm.
FOOD & PRODUCE
Please be aware all platters, boxes and grazing tables are subject to availability and what is in season. It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products. Our staff have met all current Singapore Food Agency (“SFA”) food hygiene and handling requirements. Our Food Shop License Number: SE20J34J000. All food should be consumed within 1 hour of delivery if left unrefrigerated or within 3 hours of delivery if refrigerated. After this time, Lush Platters will not be accountable for the freshness of the food. Lush Platters is not responsible for the removal and disposal of food waste post-event.
CANCELLATIONS & SURCHARGES
A. In the case of cancellations notified thirty one (31) days or more, Lush Platters will refund the full amount paid or provide a credit note to use at a later date depending on our availability. B. In the case of cancellations notified between seven (7) and thirty (30) days notice, Lush Platters will refund the full amount paid minus 10% admin fees or provide a credit note to use at a later date depending on our availability. C. In the case of a cancellation notified six (6) days or less notice, Lush Platters will retain the full amount paid.
All cancellations and postponements must be notified in writing via email at firstname.lastname@example.org. We will acknowledge the cancellation/postponement via email.
A suitable table must be provided at the venue. Grazing tables must be set up indoors in an air-conditioned space, away from direct sunlight. Due to the climate in Singapore and for food safety reasons, Lush Platters advise against setting up a grazing table outdoors. Lush Platters will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.
GRAZING TABLE SERVICE
Please allow between 1 – 3 hours for us to set up, depending on the size and requirements of your grazing table. Should a takedown service be required, please allow approximately 1 hour to tidy, clean and clear. Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know, and we will quote accordingly. Lush Platters does not supply plates, cutlery or napkins. Disposable wooden cutlery and paper napkins can be provided at an additional cost. An additional surcharge from $150 is applied for grazing table setup/takedown between the hours of 7pm and 9am. The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.
LIMITATION OF LIABILITY
The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Lush Platters. Lush Platters will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement. To the extent permitted by law, you acknowledge that Lush Platters’ maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Lush Platters under this Agreement.
Lush Platters will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems.
TERMS ARE SUBJECT TO CHANGE
Terms are subject to change without notice.