Terms & Conditions
ORDERING
For drop-off delivery orders, online ordering closes 48 hours before the desired delivery time. For grazing tables, buffets, canapé tables and other styled setup services, orders must be confirmed at least 5 calendar days before the event. All orders are subject to availability, as our products are freshly made to order. To place an order, visit www.lushplatters.com or email hello@lushplatters.com. Please allow up to 24 hours for order confirmation. Orders placed by email may take longer to process. Urgent requests may be submitted by email but cannot be guaranteed. We accept PayNow, bank transfer, Visa, Mastercard and American Express. Full payment is required to confirm an order unless approved corporate credit terms have been agreed in writing. The minimum order amount is $100, excluding GST and delivery fees.
TAX
All prices are in Singapore dollars and exclude GST. GST will be charged at the prevailing rate and added at checkout. The current GST rate is 9%.
DELIVERY
Delivery is charged at a flat fee of $30 for mainland and $50 for Jurong Island and Tuas, excluding GST, for all orders except table setups. Please ensure someone is available to receive the order within the agreed delivery window. Due to the perishable nature of our food, orders cannot be left unattended or with a third party without the client’s prior consent. If no one is available to receive the order, or if the delivery address is incorrect or incomplete, redelivery may be attempted and an additional redelivery fee will apply. For drop-off delivery orders, plates, cutlery and napkins are not included unless they form part of a selected package and are clearly stated in the order. Disposable wooden cutlery, palm leaf plates and paper napkins are available for purchase at an additional cost.
HOURS
We operate seven days a week. Delivery hours are:
Monday to Saturday: 9 a.m. to 6 p.m.
Sunday: 9 a.m. to 5 p.m.
Operating and delivery hours may differ during public holidays and festive periods. Deliveries outside our standard hours may be subject to additional charges.
FOOD & PRODUCE
Lush Platters is not Halal-certified, and our kitchen regularly handles non-Halal ingredients. Upon request, we may source ingredients from Halal-certified suppliers. However, the final food and preparation environment remain non-Halal-certified. Our menus and ingredients are subject to seasonal availability. Where an item is unavailable, we may offer a suitable substitute of equal or greater value. Please inform us of all dietary requirements, allergies and intolerances before confirming your order. While we will make reasonable efforts to accommodate dietary requests, this may not always be possible and additional charges may apply. Our kitchen is not allergen-free, and cross-contamination may occur despite reasonable precautions. Customers with severe or life-threatening allergies should not consume our products. Our staff meet all current Singapore Food Agency hygiene and food-handling requirements. SFA licence number: PL24EO152. Food must be stored, displayed and consumed according to the consumption instructions provided by Lush Platters. Chilled food should be refrigerated promptly, and food left at room temperature must be consumed within the stated timeframe which is normally 2-3 hours from delivery. Lush Platters will not be responsible for the freshness or safety of food that is stored, handled or consumed contrary to the instructions provided.
ALCOHOL
Alcohol may only be ordered and received by a person aged 18 or above. Identification may be requested upon delivery, and alcohol will not be handed over where the recipient’s age cannot be verified.
CANCELLATIONS, ORDER AMENDMENTS, POSTPONEMENTS & SURCHARGES
CANCELLATIONS & ORDER AMENDMENTS
For the purposes of these terms, a cancellation includes the cancellation of an entire order and any partial cancellation, including reductions in quantities or guest numbers and the removal of items or services.
A. Full or partial cancellations made 7 or more calendar days before the event
Clients may be eligible for either:
• A refund for the cancelled portion, less a 10% administrative fee calculated on the value of that portion and any non-recoverable costs already incurred by Lush Platters; or
• A credit note for the value of the cancelled portion, subject to Lush Platters’ approval.
For a full cancellation, the 10% administrative fee will be calculated on the total order value.
Non-recoverable costs may include, but are not limited to, special-order ingredients, customised items, staffing, equipment, florals, delivery arrangements, third-party supplier charges, payment processing fees and other costs incurred in preparation for the event.
Credit notes are non-refundable, non-transferable and must be used within 3 months of the original event date.
B. Full or partial cancellations made 6 calendar days or less before the event
No refund or credit will be provided for the cancelled order or portion. The originally confirmed order value will remain payable.
POSTPONEMENTS
A. Requests made 7 or more calendar days before the event: One postponement may be permitted without a postponement fee, subject to availability. Any non-recoverable costs already incurred will remain payable.
B. Requests made between 3 and 6 calendar days before the event: A postponement may be permitted, subject to Lush Platters retaining 50% of the total invoice value as a postponement fee. The balance of any amount paid will be held as a credit towards the rescheduled event. Any unpaid amount or non-recoverable costs exceeding the postponement fee will remain payable.
C. Requests made 2 calendar days or less before the event: Postponements are not permitted. The request will be treated as a cancellation, and no refund or credit will be provided.
CONDITIONS FOR APPROVED POSTPONEMENTS
• Only one postponement is permitted per order.
• The rescheduled event must take place within 3 months of the original event date and is subject to availability.
• The rescheduled event must be of the same or a higher invoice value.
• Any price increases, additional requirements or additional costs will be payable by the client.
• All credits are non-refundable, non-transferable and cannot be exchanged for cash.
• If the rescheduled event is cancelled, postponed again or not confirmed within the permitted period, the remaining credit will be forfeited.
SURCHARGES
Additional charges may apply for changes to event requirements, including but not limited to changes to the event date, time, location, guest numbers, menu, styling, staffing, delivery, setup, tear down, venue access, equipment, parking, loading bay requirements, supplier costs or other operational expenses.
IMPORTANT
All cancellation and postponement requests must be submitted by email to hello@lushplatters.com.
WhatsApp, SMS and telephone requests will not be accepted as formal notice. Requests are only confirmed once acknowledged in writing by Lush Platters.
GRAZING TABLE, BUFFET AND CANAPÉ TABLE SETUP SERVICE
Orders for grazing tables, buffets, canapé tables and other styled setup services must be confirmed at least 7 calendar days before the event and are subject to availability. Full payment is required upon confirmation. Corporate customers may request credit terms by emailing hello@lushplatters.com. Payment may be made by bank transfer, PayNow or through a payment link sent by email with the invoice. Setup takes approximately one hour, depending on the size and requirements of the grazing, buffet or canapé table. A pre-setup may be required and will be discussed before the event. Our catering is self-service unless service staff are specifically requested and booked. Tables and tablecloths are provided for setups where included in the confirmed quotation. Our fitted tablecloths are available in black or white. Please advise us in advance if you prefer to provide your own. We do not handle general post-event food waste disposal. Waste removal is limited to items directly related to our on-site setup.
Additional fees apply for:
• Early setup between 6 a.m. and 9 a.m.: $120 surcharge
• Tear down after 10 p.m.: $300 surcharge
• Stairs: $100 per flight
• Setup on yachts: $120 surcharge. Food warmers are not set up on yachts.
Additional themed props outside our existing inventory may be arranged upon request, subject to availability and additional charges. Any loss of or damage to Lush Platters’ equipment, furniture, props or styling items will be charged at the full replacement value. A $50 surcharge applies to locations within the CBD. Clients must provide accurate information regarding parking, loading bay access, lift access and venue restrictions before the event. Food must be consumed within the timeframe shown on our consumption-time signage and in accordance with Singapore Food Agency guidelines. Takeaway boxes are not provided for table setups, as consuming food after the event is not recommended. Customised table setups require a minimum food spend of $1,000, excluding GST and setup charges.
TABLE & BUFFET TIMINGS
Setup Time: Our team will arrive approximately one hour before the selected eating time to set up and style the table. Setup generally takes around one hour. Larger events or more complex setups may require earlier access, which will be discussed and agreed in advance.
Eating Time
The eating time is the time selected for guests to begin consuming the food.
Tear Down Time
Tear down is automatically scheduled 2.5 hours after the eating time and takes approximately one hour. Any extension must be arranged in advance and may be subject to additional charges. Food must be consumed within 2 hours of the eating time unless otherwise stated on the consumption-time signage provided.
GRAZING TABLE REQUIREMENTS
Grazing tables must be set up indoors in an air-conditioned environment and away from direct sunlight. Due to Singapore’s climate and food-safety requirements, outdoor setups are strongly discouraged. Lush Platters will not be responsible for issues arising where the client or venue does not follow these requirements.
LOYALTY PROGRAM EMAIL VALIDITY & ACCOUNT REMOVAL
To participate in the Lush Platters Loyalty Program, members must provide and maintain a valid and deliverable email address. If emails sent by Lush Platters are returned due to delivery failure, including but not limited to invalid domains, non-existent mailboxes or permanently undeliverable email addresses, the associated loyalty account may be removed without notice. Any accumulated loyalty points, rewards or benefits may be permanently forfeited and cannot be reinstated, transferred or recovered.
Members are responsible for entering their email address correctly when placing an order or registering for the Loyalty Program and for keeping their contact details up to date.
LIMITATION OF LIABILITY
Except in cases involving fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence, Lush Platters will not be liable for any special, indirect or consequential loss. To the fullest extent permitted by law, Lush Platters’ maximum liability will be limited to the total amount invoiced for the relevant order or event.
FORCE MAJEURE
Lush Platters will not be responsible for any failure, cancellation or delay caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, epidemics, government restrictions, strikes, war, terrorism, riots, transport disruption, utility outages or system failures. Where reasonably possible, Lush Platters may offer an alternative date or credit after deducting any non-recoverable costs already incurred. Refunds are not guaranteed and will be assessed based on the circumstances and costs incurred.
CHANGES TO THESE TERMS
Lush Platters may update these terms from time to time. The terms in effect at the time an order is confirmed will apply to that order unless changes are agreed in writing by both parties.
