fbpx
new online ordering system! Order a minimum of 48 hours in advance. Limited slots each day.

Terms & Conditions

ORDERING

To make an order, please visit our website www.lushplatters.com or email hello@lushplatters.com and allow us time to reply with a confirmation. Please note we are a small business and orders are subject to availability. Our products are made to order. To secure your order, we require full payment on confirmation for platters and boxes. For grazing tables, we require a 50% deposit with full payment due 72 hours before delivery. We do not hold dates as we work on a first-come, first-served policy. For urgent matters, please contact us on +65 8700 4150. We request at least 3-5 days notice for platters/boxes and 14 days for larger grazing tables.  

DELIVERY AND COLLECTION

For collections, our kitchen is located at 19 Joo Chiat Place 427748, in the East Coast area of Singapore. Collection is by appointment only.

HOURS

We are open Tuesday to Sunday, closed Monday. Our delivery and collection hours are 10am to 6.30pm.

FOOD & PRODUCE

Please be aware all platters, boxes and grazing tables are subject to availability and what is in season. It is your responsibility to inform us well in advance of any dietary requirements. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary. It is also your responsibility to inform us of any food allergies or intolerances well in advance. Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products. Our staff have met all current Singapore Food Agency (“SFA”) food hygiene and handling requirements. Our Food Shop License Number: SE20J34J000. All food should be consumed within 1 hour of delivery if left unrefrigerated or within 3 hours of delivery if refrigerated. After this time, Lush Platters will not be accountable for the freshness of the food. Lush Platters is not responsible for the removal and disposal of food waste post-event.

CANCELLATIONS & SURCHARGES

We require seven (7) days notice to cancel a platter or online order and will provide a refund, minus 10% admin fees. Alternatively we will allow postponement and give a credit note for use at a later date depending on our availability. 

For grazing tables and styling bookings the following applies: 
A. In the case of cancellations notified thirty one (31) business days or more, Lush Platters will refund the full amount paid. B. In the case of cancellations notified between six (6) and thirty (30) business days’ notice, Lush Platters will retain the full amount paid and the customer will be issued a credit note. C. In the case of a cancellation notified seven (7) business days or less notice, Lush Platters will retain the full amount paid.

TABLE REQUIREMENTS

A suitable table must be provided at the venue. Grazing tables must be set up indoors in an air-conditioned space, away from direct sunlight. Due to the climate in Singapore and for food safety reasons, Lush Platters advise against setting up a grazing table outdoors. Lush Platters will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements.

GRAZING TABLE SERVICE

Please allow between 1 – 3 hours for us to set up, depending on the size and requirements of your grazing table. Should a takedown service be required, please allow approximately 1 hour to tidy, clean and clear. Our catering is self-service only. If you require staff during your event to help top up or keep the table tidy, please let us know, and we will quote accordingly. Lush Platters does not supply plates, cutlery or napkins. Disposable wooden cutlery and paper napkins can be provided at an additional cost. An additional surcharge from $150 is applied for grazing table setup/takedown between the hours of 7pm and 9am. The hiring of theme-appropriate props outside of what we have in stock can be included and added to your quote upon request and subject to availability.

LIMITATION OF LIABILITY

The limitations on liability set out below will not apply to any claim which is the consequence of fraud, dishonesty, wilful concealment, wilful misrepresentation or gross negligence by or on behalf of Lush Platters. Lush Platters will under no circumstances whatsoever be liable to you in contract, tort (including negligence), breach of statutory duty, or otherwise, for any special, indirect or consequential losses arising out of this Agreement. To the extent permitted by law, you acknowledge that Lush Platters’ maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the aggregate value of the invoice issued to the customer by Lush Platters under this Agreement.

FORCE MAJEURE

Lush Platters will not be liable for failures or delays in performing its obligations hereunder arising from any cause beyond its reasonable control, including without limitation, acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, terrorist acts, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems.

TERMS ARE SUBJECT TO CHANGE

Terms are subject to change without notice.

Allergen Information

Our platters are not prepared in an allergen-free environment. While we may be able to label items containing possible allergens ahead of time on request, there is a risk of cross-contamination. Anyone with a food allergy should refrain from consuming our products